Epson Workforce ES-65WR Wireless Portable Sheet-fed Document Scanner for PC & Mac - Fast Scanning, Premium Accounting Features - Perfect for Home Office, Small Business & Remote Work

I was initially very disappointed when I received the unit because I have a relatively new MacBook Pro with MacOS Big Sur (11.4) installed and when I went to the Epson website to install the software basically what I got was "we're working on it". UNACCEPTABLE! I almost sent it back. Big Sur HAS been around for quite a while. Then I started looking around on the web and saw lots of complaints from folks about upgrading to Big Sur breaking their Epson software - stuff stopped working. Further investigations revealed that in some cases if the software was completely de-installed and then re-installed, things would start working again. So, I figured, what the heck. I downloaded the software for MacOS 10.15 and it installed without complaint and seems to run without any issues - SO FAR. Who knows if the next minor OS revision will break things?This isn't the first time I have had issues with timely Epson software support for Mac machines. I thought long and hard before purchasing this unit just for this very reason. I gave it the four star rating because I am very happy with the size, features and performance of the unit. I just HOPE that I won't get an unpleasant surprise someday soon, and not performing software updates is not an option for me.Love the fact that this little guy is so small and easily stored, but for what it does in eliminating paper this and that…. Awesome!! Simple to use, portable…. What more could you ask for?Use is easy, setup could be better. A Bluetooth model would be better to use with a phone I thinkIt was a little pricey but I'm really getting a lot of use out of it! We have a printer scan's, have had it for years, but we have yet to figure out the scanning piece. This was quick and simple to set up and easy to use. Love it! I'd buy it again!Perfect for receipts. It was a little confusing to set up but has since worked well.Great for scanning receipts and docs. Not sharp enough for pictures and higher quality images. It's a great help in the office and home office if you, Like me, switched to an all electronic record keeping. The WiFi feature is a great plus, saving the mess of another cable on the desk.The reason I like this Mobil scanner is that it comes with software that you can download and thereis no subscription. Not really crazy about all these subscription services. Finally a product that you feel you own and isn't contingent on a subscription fee needing to be paid. I hope that doesn't change. There are people out there that want to own something not rent it on a weekly, monthly and yearly basis.TERRIBLE product, and somehow the customer service is even worse. Bought this product for my business and need to scan long receipts. Person states that it will scan receipts up to 72”…it won’t. It will stop after about 18 inches, and then gives you a jammed error message. Called customer service at the number provided in the materials. They tell me, “Oh no…we have a special division JUST FOR THAT PRODUCT.” Uh huh…probably because it has so many issues. Next person gets on the phone. I had to repeat the problem to him several times, no he was just not capable of comprehending the problem. Gives me a run around about how it “should still be under warranty”. (I bought it less than 10 days ago, I would hope it will. Then the real displeasure begins. He’s going to send me an email, to which I must reply with proof of purchase and other documents. Honestly, I got fed up with the whole damn process at that point. I had work to do, no they weren’t helping…just offering more frustration needed more obstacles to jump through. I suspect it is a problem with the software…but they are not capable of listening to people. Buy a product from someone else.The machine scanning capabilities and quality are not to my expectations.